Return Policy
Terms and Conditions
1. Sales All sales are final and non-returnable except as specifically stated herein. All sales must be paid in full before delivery or pickup. a) Returns: Once an invoice has been scheduled for delivery, the invoice items have been transferred from the warehouse to a store for pick-up, or the customer has taken possession of the merchandise, all approved returns will be charged a 30% restocking fee. A restocking fee will be charged for all returns, including returns due to a customer’s change in preference of color, size, if the item does not fit, or any other reason. There will be no refund of a pickup or delivery fee. After deducting the restocking fee and delivery fee, the customer shall be entitled to store credit for the remaining balance of the purchase price. b) All special orders, factory-ordered merchandise and custom orders are final and are not subject to cancellation, exchange or refund, unless otherwise provided herein. The provisions of Section1.a herein shall apply to the cancellation of all special orders, factory-ordered merchandise and custom orders. 2. Delivery Signature upon delivery represents merchandise being received in good condition and by signing, customer releases Regency Furniture and its delivery service from any claim or damage to household personal properly. Any defective merchandise must be reported to our service department within 72 hours of delivery. a) Any merchandise left unscheduled for more than 2 weeks after becoming available for delivery shall be reallocated to common stock and treated as a cancellation hereunder. Regency Furniture is not responsible for delivery if incorrect contact information is submitted during the sale. b) Neither Company nor its delivery service shall be held responsible for failure to deliver if such failure is caused by inclement weather, traffic problems or any other circumstances beyond the control of the Company or its delivery service. The delivery shall be rescheduled promptly. c) Customers must be available to receive a scheduled delivery. A customer who cancels a scheduled delivery within 72-hours of the scheduled delivery, or is unavailable to receive the delivery shall be charged a redelivery fee, in an amount equal to the original delivery fee. d) In the event a customer refuses a delivery due to the customer’s change in preference for color, size, or preference, or the furniture does not fit, or for any other reasons, the provisions of Section1.a above shall apply. e) By signing the delivery receipt, the customer releases Regency Furniture, its agents and contractors from any liability as a result of damage to Customer’s home and/or property. 3. Pickup Customer must inspect all merchandise at time of pickup. Signature upon pickup represents merchandise being received in good condition and by signing, customer releases Regency Furniture and its employees from any claim or damage to the merchandise or customer’s vehicle. Regency Furniture employees are not responsible for loading merchandise on to customer’s vehicle. Regency Furniture shall not be responsible for loss or damage to customer’s vehicle or for any loss or damage to the merchandise after pickup. Regency Furniture is also not responsible for any missing or damaged personal effects during pickup. Customers are solely responsible for securing their vehicle during pickup. The person’s name on the invoice must be present for pickup or a waiver must be filled out. Everyone must have a photo ID to pickup. 4. Merchandise Variations Due to the nature of wood, there may be slight variations in stain or grain of merchandise. Due to the nature of marble, variations in the veining of marble are normal and expected. Any returns because of the variations due to the nature of wood and marble will be treated as a return based on customer preference, and the provisions of Section 1.a above shall apply. 5. Unauthorized Terms and Errors Any other terms and agreement not contained herein, whether oral or written are invalid unless expressly approved by management in writing and signed by both a Regency Furniture manager and Customer. Miscalculations and clerical errors in sales terms and prices are subject to review by management and may be adjusted accordingly within 90 days of discovering the error. 6. Price Matching If within 14 days of your purchase, Regency Furniture offers the same item you purchased for less, you are entitled the entire difference as a refund. The Price Matching provisions shall not apply to sales of the following items: floor models, clearance items and discontinued items, and special orders. 7. Refunds If a refund is permitted, Credit card payments will be credited directly to that credit card only. Due to legal and contractual obligations, all credit card payments must be refunded to the original form of payment, regardless of the status of customers account. No exceptions will be made. 10. Warranties: Unless specified in contract or by Maryland law, Regency Furniture expressly disclaims all warranties, except the implied warranties of merchantability and fitness for a particular for a particular purpose. Regency Furniture supports manufacturers’ warranties, when approved by manufacturer. Additionally, third-party warranty coverage is available for purchase. |